The implementation for the new contract was extremely complex, with demanding Covid-19 conditions requiring completion to very tight deadlines to avoid service interruption.
With the previous arrangements having been in existence over a twenty-year plus period, a significant number of the workforce held long term tenures of between five and ten years and in some cases up to fifteen years. The Implementation Team had to assimilate and manage the implications of up to four different contract types, each with their own allowances for holidays, pensions and other key benefits while simultaneously recruiting the additional 200 candidates.
The Project Implementation Manager engaged with all stakeholders from the outset, clearly defining roles, responsibilities, timescales and dependencies and worked closely with the client’s operations teams to manage critical aspects of the service switch to minimise disruption.
The transfer fell close to Christmas and with pandemic conditions elevating employee anxiety, reassurance was an important component in the communication mix.
Throughout this time, the Implementation specialists were supported by Blue Arrow’s central resourcing teams in managing the large volume of work to achieve critical targets and ensure ‘Go Live’ according to schedule.
